Privacy policy

What we collect

• Report details: animal type, condition, description, timing and the location you provide, including GPS coordinates when you choose to share them.
• Photos you upload with a report.
• Contact details you choose to provide. Reports may be submitted anonymously.
• Basic technical information needed to operate and secure the site.

How report data is used

• To triage, route and respond to animal cases, and to refer cases to authorized partners or agencies where required by law.
• To follow up with you about your report if you provided contact information.
• To maintain case records, review outcomes and improve our response.

Who can see it

• Exact locations, reporter contact details and case photos are restricted to trained staff and assigned responders.
• Anonymous users cannot read submitted reports. Public pages never show exact coordinates or reporter identities.
• We share information with agencies or authorized partners when it is necessary to help the animal or when required by law.

Photos and media

• Photos submitted with reports are stored privately and used for identification, coordination and documentation.
• Any public, promotional or fundraising use of your photo requires your separate permission.

Retention and removal

• Case records are retained for operational, legal and animal-welfare reasons.
• You may request removal of your personal contact details from a report. Contact us with your case number.
• Some records may be retained where required by law or where removal would compromise an active case.

Children

• Our services are intended for adults. Youth education participation requires parent or guardian involvement.
• We do not knowingly collect personal information from children without guardian consent.

Contact

Our public contact address is being set up. Until it is published, use the contact page to reach us.